Sugar Version 8.0.3 Now Available
The topic of the best buffet came up and I came to the realization that the elements of an all-you-can-eat buffet can be applied to Customer Service and Service Cloud.
Back in June 2018, Salesforce rolled out it's Lightning Champions program with the purpose of building a peer-to-peer community to help foster collaboration and adoption of Lightning within the Salesforce Ohana.
We took a look at the Winter ’19 Sandbox Preview and how to get your preview last week, but now it is time to take a look at the Winter ’19 Release Notes!
If you are following the Salesforce announcements then you have most likely heard that the Winter ’19 release dates and preview information has been officially announced.
The June 2018 edition is focused around Customer Service that Wows. Plus contributed to this edition with it's article, "Improving Customer Experience through Improving Your Customer Support Stack".
One of the major components of any Salesforce implementation is building functionality to give users the ability to view data from other systems while in Salesforce.
The introduction of rollup fields in Microsoft Dynamics 2015 was met with widespread acclaim. No longer was custom code needed in order to sum values on Child records.
Plus Consulting is now one of less than 50 partners included in Microsoft’s NSP portfolio in the USA. This designation represents the top .01% of companies in Microsoft’s partner ecosystem.
Manipulating DOM elements in CRM is not supported, but there may be times when it’s unavoidable. Keep in mind this type of customization is highly vulnerable to breaking during upgrades.
An organization must understand the budget they have for a CRM deployment, the support they can realistically provide for CRM, and the current and projected hardware state of the organization.
The Infor CRM web client currently uses Map Quest as there mapping provider. Recently our APAC Infor team put together an enhancement to use Google Maps instead of Map Quest.